Table Of Content

Introduction

These Terms & Conditions apply to the use of kenttaxspecialists.co.uk and to all tax, accounting, bookkeeping, payroll, VAT, advisory, compliance, consultancy, and related professional services supplied by Kent Tax Specialists, managed by Astute Management.

By requesting a quotation, booking a consultation, engaging Services, purchasing Goods, or using this website, you agree to be bound by these Terms & Conditions.

Definitions

Company means Kent Tax Specialists.

Customer means any individual, sole trader, landlord, contractor, partnership, limited company, organisation, or other party engaging the Company for Services or Goods.

Services means any tax, accounting, bookkeeping, payroll, VAT, compliance, consultancy, advisory, financial administration, reporting, or related professional services carried out by the Company.

Goods means any reports, documents, templates, records, software, or materials supplied by the Company.

Order means any enquiry, consultation request, quotation acceptance, instruction, engagement, or request for Services or Goods.

Working Day means Monday to Friday excluding bank holidays in England and Wales.

Quotations and Estimates

All quotations and estimates are provided in good faith based on the information available at the time.

Quotations are valid for 30 days unless stated otherwise.

Estimated pricing may change where:

– Additional work or complexities are identified
– Customer requirements change
– Incomplete or inaccurate financial information is provided
– Additional compliance or advisory requirements arise
– Third-party or software costs increase

The Company reserves the right to revise quotations before work commences if circumstances change.

Appointments and Consultations

Appointments and consultations are subject to availability.

Urgent or same-day consultations cannot be guaranteed.

The Company reserves the right to refuse or cancel appointments where:

– Required documentation or information is not provided
– Abusive, aggressive, or inappropriate behaviour occurs
– Conflicts of interest arise
– Regulatory or compliance concerns prevent engagement
– Circumstances beyond reasonable control prevent attendance or completion of Services

Customer Responsibilities

The Customer agrees to:

– Provide accurate, complete, and up-to-date information
– Supply requested documentation within required timescales
– Review submitted information and reports carefully
– Maintain copies of important financial records where appropriate
– Obtain any necessary permissions or approvals relevant to their affairs

The Company is not liable for delays, penalties, inaccuracies, or additional costs resulting from incomplete, incorrect, or delayed information supplied by the Customer.

Pricing and Payment

All prices are exclusive of VAT unless stated otherwise.

Payment terms are agreed at the time of quotation or engagement.

Payment may be required:

– In advance
– Upon completion of Services
– In staged or recurring payments for ongoing work

The Company reserves the right to request advance payment for specialist advisory work, urgent submissions, compliance services, or larger projects.

Late payments may result in:

– Suspension of ongoing Services
– Withholding of completed documentation or submissions
– Cancellation of future appointments or work
– Recovery costs and interest charges where legally applicable

Services and Documentation

Any reports, submissions, calculations, or documents prepared by the Company are based on the information supplied by the Customer.

The Company is not responsible for errors, penalties, delays, or losses arising from inaccurate, incomplete, or misleading information provided by the Customer.

Submission deadlines remain the responsibility of the Customer unless expressly agreed otherwise in writing.

Delivery and Timescales

Estimated completion dates, response times, filing dates, or consultation schedules are estimates only and are not guaranteed.

The Company is not liable for delays caused by:

– HMRC processing delays
– Third-party software or platform issues
– Delayed customer responses or missing documentation
– Technical failures or communication issues
– Circumstances beyond reasonable control

Cancellations and Rescheduling

The Customer must provide at least 24 hours’ notice for cancellations or rescheduling where reasonably possible.

The Company reserves the right to charge for missed appointments, late cancellations, time already allocated, or work already undertaken.

Payments made for completed advisory work, submissions, or specialist services may be non-refundable once work has commenced.

Associated Companies and Subcontractors

During periods of high demand, specialist requirements, or operational limitations, the Company may share relevant Customer details with carefully selected associated companies, subcontractors, consultants, accountants, or professional partners for the purpose of arranging consultations, supporting compliance requirements, or completing requested Services.

Any third party engaged by the Company is expected to operate professionally and in accordance with applicable UK laws and regulations.

Warranty and Liability

The Company warrants that Services will be carried out using reasonable care and skill.

The Company is not liable for:

– Penalties, interest, or losses arising from inaccurate information supplied by the Customer
– Delays caused by HMRC or third parties
– Business interruption, financial loss, or consequential loss
– Decisions made by the Customer based on general website content
– Circumstances outside the Company’s reasonable control

Nothing within these Terms excludes liability for death or personal injury caused by negligence or any liability that cannot legally be excluded.

Customer Supplied Software and Information

Where the Customer uses their own software, systems, records, spreadsheets, or third-party platforms, the Company accepts no responsibility for software defects, compatibility issues, data corruption, missing information, or third-party system failures.

Additional charges may apply where supplied records require substantial correction, reorganisation, or reconstruction.

Website Use

Information provided on this website is for general guidance only and does not constitute financial, tax, legal, or professional advice.

While reasonable care is taken to ensure website content is accurate and up to date, the Company accepts no liability for inaccuracies, omissions, or reliance placed upon website content.

Privacy and Data Protection

Personal data is processed in accordance with the Company Privacy Policy and applicable UK data protection legislation.

Complaints

Any concerns or complaints should be submitted in writing to:

info@kenttaxspecialists.co.uk

The Company will make reasonable efforts to investigate and resolve complaints promptly and fairly.

Governing Law

These Terms & Conditions and any disputes arising from them shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.

Terms and Conditions