Table Of Content

Introduction

Kent Tax Specialists, kenttaxspecialists.co.uk, is managed and operated by Astute Management. Astute Management is committed to protecting your privacy and ensuring that any personal information collected through this website is handled lawfully, fairly, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how information is collected, used, stored, and protected when you use this website, submit an enquiry, request a consultation, or contact us regarding tax, accounting, bookkeeping, compliance, or advisory services.

Data Controller

The data controller for this website is:

Kent Tax Specialists
Managed by Astute Management
United Kingdom
Email: info@kenttaxspecialists.co.uk

Definitions

Company means Kent Tax Specialists.

Customer means any individual, sole trader, landlord, contractor, limited company, partnership, organisation, business, or professional entity engaging with the Company.

Services means any tax, accounting, bookkeeping, payroll, VAT, compliance, advisory, consultancy, financial administration, or related professional services supplied by the Company.

Goods means any reports, documentation, software, templates, records, or materials supplied as part of the Services.

Order means any enquiry, quotation acceptance, consultation request, instruction, engagement, or request for the supply of Services or Goods.

Working Day means Monday to Friday, excluding bank holidays in England and Wales.

Basis of Service

These Terms & Conditions apply to all enquiries, consultations, quotations, engagements, and services supplied by the Company and override any terms proposed by the Customer unless expressly agreed in writing.

No instruction or engagement is considered accepted until confirmed by the Company, work has commenced, or services have been scheduled on the Customer’s behalf.

Service Information

Any descriptions, pricing examples, guidance, tax information, calculators, articles, or technical content provided on this website are for general informational purposes only and do not constitute financial, legal, or tax advice.

Final pricing, scope of work, and service arrangements will be confirmed during consultation or engagement.

Pricing and Payment

All prices are exclusive of VAT unless stated otherwise.

Payment terms are agreed at the time of quotation or engagement. The Company reserves the right to suspend services, withhold documentation, or terminate engagements where payment is overdue.

Additional charges may apply for urgent submissions, complex tax matters, late record provision, specialist advisory work, third-party costs, or additional services identified outside the original scope of work.

Delivery of Services

Any estimated completion dates, submission targets, response times, or appointment schedules are provided in good faith but are estimates only.

The Company is not liable for delays caused by third-party software providers, HMRC processing times, missing customer information, technical failures, or circumstances beyond reasonable control.

Customers remain responsible for ensuring that information and records supplied to the Company are accurate, complete, and provided within requested timescales.

Information We Collect

We may collect and process the following categories of information:

– Information provided directly when completing contact, quotation, consultation, or enquiry forms
– Personal and business contact details, including name, address, email address, telephone number, and company information
– Financial and tax-related information relevant to requested services
– Correspondence and communications, including emails, telephone calls, and support enquiries
– Technical and usage data such as IP address, browser type, operating system, referral source, and pages visited
– Cookie, analytics, and performance data collected through approved tracking technologies

How We Use Your Information

Personal information is used to:

– Respond to enquiries, consultations, and service requests
– Provide tax, accounting, bookkeeping, payroll, and advisory services
– Prepare quotations, reports, submissions, and compliance documentation
– Maintain internal business records and operational processes
– Improve website functionality and user experience
– Meet legal, regulatory, anti-money laundering, insurance, and compliance obligations

We do not sell, rent, or trade personal data to third parties.

Lawful Basis For Processing

We process personal data under one or more of the following lawful bases:

– Legitimate interests, for customer enquiries and service administration
– Contractual necessity, where processing is required to provide requested services
– Consent, where required, for marketing communications and non-essential cookies
– Legal obligation, where processing is required by law or regulatory requirements

Associated Companies and Third-Party Service Providers

During periods of high demand, specialist advisory requirements, or where additional expertise is required, the Company may share relevant customer information with carefully selected associated companies, subcontractors, consultants, software providers, or professional partners for the purpose of responding to enquiries, providing quotations, supporting compliance requirements, or delivering requested services.

Any third party receiving customer information is required to process personal data securely, confidentially, and in accordance with applicable UK data protection legislation. Information shared will be limited only to what is reasonably necessary to fulfil the requested service.

Data Sharing

Personal data may be shared with trusted third-party providers who support business operations, including website hosting providers, software platforms, payment processors, accountants, compliance providers, cloud storage services, subcontractors, and analytics providers where necessary to fulfil a request or provide services.

All third parties are required to process personal data securely and in accordance with applicable data protection legislation.

Data Retention

Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, including responding to enquiries, maintaining customer records, meeting legal obligations, and complying with tax, accounting, anti-money laundering, and regulatory requirements.

Retention periods are reviewed regularly to ensure information is not retained longer than necessary.

Your Rights

You have the right to:

– Access your personal data
– Request correction or deletion of your data
– Object to or restrict processing
– Withdraw consent at any time
– Lodge a complaint with the Information Commissioner’s Office (ICO)

Cookies

This website uses cookies and similar technologies to ensure core website functionality, analyse traffic, and improve user experience.

Cookies may be classified as strictly necessary, functional, analytical, or marketing. Strictly necessary cookies are always enabled. All other cookies are used only with your consent.

You may manage or withdraw cookie consent at any time using the cookie banner or through your browser settings.

Limitation Of Liability

While reasonable care is taken to ensure the accuracy of information on this website, Kent Tax Specialists and Astute Management accept no liability for any loss or damage arising from reliance on website content, including indirect or consequential loss, business interruption, financial loss, penalties, or loss of profits.

Nothing in this policy limits liability for death or personal injury caused by negligence or for any liability which cannot legally be excluded.

Governing Law

This policy and any disputes arising from the use of this website are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the English courts.